The turntable is not turning. What can I do?

1. Check if the red LED inside the turntable is lighting. If it is not lighting, check if the cable is plugged in correctly and if the outlet is working. Link to Video 
2. If the red LED is lighting, check the Bluetooth connection between the Scan App and the turntable (read here)

If you continue to have troubles with your Orbiter, please contact us at support@bodygee.com