I can't assign a scan to a client in the Scan App. Why? November 18, 2019 09:00 Updated Please check your internet connection Reload the client list. To do so, scroll to the very top of the client list and pull down until a loading indicator appears. Now try again to assign by choosing your client. Related articles How long does it take for the Scan App to upload? How long does the processing in the cloud take? Why does my 3D scan contain parts of the turntable? Is it possible to assign a scan after publishing it in the Scan App?