Turntable troubleshooting

1) Power Test
Unplug the power from the turntable and plug it in again. A red light flashing inside the turntable is confirming a successful power delivery.

2) Software and connection test
In the Scan App go to Profile » Turntable and unpair your turntable (by pressing x and confirming). Press "Add turntable". Check if the Scan App successfully shows the serial number of your turntable. If yes, confirm it. The connection is fine.

3) Turntable Connection Test
In Scan App » Profile » Turntable you'll find "Turntable Connection Test". The turntable will check the configuration, the weight scale and rotates for a few seconds. At the end the test procedure should report an "OK".

• Please execute the test 4 times: 2x without load (0kg) and 2x with load (e.g. person)
• Please submit each single test report to us by clicking on button in top right corner "Submit to Bodygee"

If the test fails please close the app, restart the tablet and try again. If it still doesn't work there might be a mechanical problem.

4) Mechanical Test
Are you able to turn the top plate with one finger? If you can the gears might be broken. Please get in touch with us: support@bodygee.com