🤔 Troubleshooting & FAQ
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Bodygee Ecosystem
Scanning hardware (Turntable and 3D Sensor)
Tablet and Scan App
Scanning and upload
- How to delete scanning faulty 3D body scans?
- Can I delete and repeat a scan?
- Scanning with masks
- I’m currently not connected to the Internet. Can I still do 3D body scans?
- Why does my 3D scan contain parts of the turntable?
- Why is my clients' weight missing or wrong?
Client App
Coach App and managing clients
- How can I transfer a 3D body scan from one client to another?
- How can I sign in to the Coach App?
- How can I change my password?
- How can I delete a 3D body scan?
- How can I set my desired language?
- I have published the scan, but it does not appear in the Coach App.
Metrics
- Does Bodygee measure muscle mass?
- Does Bodygee measure body water?
- Why are (some of) my client's circumference measurements not shown?
- How can I interpret my client's body transformation?
- How can I interpret my client's first scan?
- Why isn't my client's body fat showing?