🤔 Troubleshooting & FAQ
Solve your problems!
Bodygee Ecosystem
Scanning hardware and Scan App
- Orbiter (turntable) troubleshooting
- 3D Sensor is not charging
- How can I update the Bodygee Scan App?
- Where is the best place for scanning?
- I can’t connect the Orbiter to my iPad. Why?
- The Orbiter is not turning. What can I do?
Scanning and upload
- Scanning with masks
- What is our recommended Wi-fi connection?
- How can I check if iPad's Bluetooth is turned on?
- I’m currently not connected to the internet. Can I still do body scans?
- Can I delete and repeat a scan?
- Why is my clients' weight missing or wrong?
Client App
Coach App and managing clients
- How can I sign in to the Coach App?
- How can I change my password?
- How can I delete a 3D body scan?
- How can I set my desired language?
- I have published the scan, but it does not appear in the Coach App.
- How do I set up a company logo?
Metrics
- How can I interpret my client's body transformation?
- How can I interpret my client's first scan?
- Why isn't my client's body fat showing?
- Which measurements does Bodygee provide?
- How is a 3D Body created?
- How is body fat calculated?